Payment and Delivery

1. You can do payment Bank Transfer or EFT (Electronic Funds Transfer) by Akbank, Finansbank, Garanti Bank, Isbank and Yapi Kredi Bank account our (TL) can do any of these.

2. Your online payment will be charged at the end of your order. Due to possible order cancellation or stock problems, refunds will be made to your credit card within 3 business days.

3. Order Refund If your orders are canceled for possible reasons; Cellini returns the product price to your account and / or credit card within three working days. However, you must provide your bank account information and / or credit card information accurately and completely to our financial department.

4. We strive to deliver the products you have ordered to the same day. The delivery time for the products with the supply time is 3 working days as stated in the product details. You will be informed in case of delayed delivery. Please inform the address of your current location as the delivery address in order to ensure that the delivery of the product is made without any interruption. Your requests will be processed to prepare according to the type of delivery you have set at the end of the order. Products from our Istanbul based company will be sent by outletmasajkoltugu.com shipping company. The orders will be delivered to the Cargo company at the end of 2 (two) working days after your orders have been approved. You can consult with our customer representative to discuss the different delivery conditions. In addition, cargo delivery are valid only for Turkey

5. If the system in question cannot perform the transaction due to any problems, our visitor is informed about the payment page. In the event of any error in the address mentioned, the order is made in connection with the order that has not been delivered. The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail after the order has been transferred. We also have a responsibility to the customer for the delivery of the credit card system as much as the customer. Please be carefull! Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by attaching the minutes to the cargo company. It is accepted that the cargo company fulfills its duty completely after the delivery of the product. If the product is damaged: Send the report to the fax number 0216 385 70 70 as soon as possible and inform the info@masajkoltugu.com mail address. If you carry out these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you would like to return the product in this email, you will help us with our product work.